Terms and Conditions
Welcome to BizCards.ca (the “Website”). The Site is operated by BizCards. The products or services provided by BizCards on the Website or in connection with the Website (the “Services”) are provided to users of the Website (“You” or “you”), individually (or, if you are using the Website on behalf of an organization, the organization), subject to the following terms and conditions (the “Service Terms”). Please read these Service Terms carefully before accessing or using the Services. By clicking a box that indicates you agree to the Service Terms, or by otherwise accessing or using the Services, you agree to be bound by these Terms. If you do not wish to be bound by these Service Terms, please do not access or use the Services. BizCards reserves the right to change the Website or the Service Terms at any time without any notice to you.
You may be asked to register with the Website in order to use the Services, and BizCards will provide you with a username and password for the Website. You are responsible for maintaining the confidentiality of your username and password, and you accept responsibility for all activities incurred under your username and password. You will notify BizCards immediately of any unauthorized use of your account or any other breach of security at the email address: firstname.lastname@example.org
- Use of BizCards.ca
Provided that you continue to comply with these Service Terms, BizCards grants you a personal, non-assignable, and non-exclusive license to access and use the Website, upload content to the Website (“Your Content”), access content made available by BizCards on the Website (the “Website Content”), and create and submit orders (each an “Order”) for products and services available on the Website. No other download, retention, use, publication, or distribution of any portion of the Website Content is authorized or permitted. Other than with respect to Your Content, you are not entitled to use any portion of the Website Content, other than on the paper products produced by BizCards in accordance with your Order (the “Products”).
Except as expressly provided herein, you may not use the Website to engage in any unlawful activity or to infringe BizCards’s rights. You further agree that you will, and you will not allow your employees or agents, as applicable, to: (a) modify, republish, upload, post, transmit, sell or distribute in any way the Website Content, without the prior written permission of BizCards; (b) translate, reverse engineer, decompile, disassemble the Website Content; (c) remove any proprietary notices or labels on the Website Content; (d) violate, plagiarize or infringe on the rights of any third party, including copyright, trade-mark, privacy or publicity, contract or other personal or proprietary rights; (e) interfere with the operation of the Website, in any way or interfere with anyone’s use or enjoyment of the Website or use the Website to gain unauthorized access to other computer systems; (f) transmit any unlawful, harassing, libelous, defamatory, abusive, threatening, or harmful material of any kind or nature or transmit any material that encourages conduct that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, provincial, state, national or international law or regulation; (g) impersonate any person or entity on or through the Website; (h) post any content that may be considered threatening, abusive, vulgar, obscene, or otherwise objectionable (i) copy, reproduce, modify, sell, lease, scrape content from or aggregate, sublicense, market, or otherwise change or commercially exploit in any way the Website other than as may be expressly permitted in writing by BizCards or as permitted pursuant to any fair use, fair dealing, or similar provisions of applicable laws. You agree that any copy of the Website or the Website Content, which you are permitted to make under the Terms, shall retain all copyright and other proprietary notices in the same form and manner as on the original.
- Your Content
You are solely responsible for Your Content, including, without limitation, in combination with any other images, graphics, text or other materials, including any Website Content, you incorporate into the Products. You agree that you will not include any text, image, design, trade-mark, service mark, or any copyrighted work of any third party in any of your Orders, unless you have obtained the appropriate authorizations from the third party owners. You represent and warrant that Your Content does not infringe upon any rights of any third party, including, without limitation, rights in copyright, trade-mark, and publicity or privacy, and Your Content will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate Your Content into the Products. By placing an Order, you represent and warrant that you have all necessary permission, right and authority to place the Order and you authorize BizCards to produce the Products on your behalf.
- BizCards Intellectual Property
The copyright to the Website, the design and appearance of the Website, and all of the material and the Website Content, other than Your Content, are owned by or licensed to BizCards. This material is protected by law against unauthorized copying and reproduction. Any use, reproduction, or distribution of the Website Content, including caching, framing, or similar means, from the Website or reproduction, distribution, use of any templates (except as permitted herein), without permission of BizCards is expressly prohibited.
“BizCards” and other BizCards graphics, logos, publication designs, and service names are trademarks of BizCards or its affiliates or associates. All other trade-marks not owned by BizCards or its affiliates that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by BizCards or its affiliates. The display of any trademarks on the Website does not imply that a license has been granted to you or any other party for any further use.
You will defend, indemnify and hold BizCards, its directors, officers, employees, agents, partners, suppliers and licensors harmless from any third party claim or demand, including reasonable attorneys’ fees, relating to or arising from (a) the submission and use of Your Content; (b) your use of the Services and activities occurring using your account information; (c) any violation by you of these Service Terms; or (d) your violation of any third party rights. This obligation will survive the termination or expiration of these Service Terms and your use of the Services.
– Colour Matching
You acknowledge and agree that BizCards will not be responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes. All artwork, designs and images provided by you to BizCards for incorporation into any Products must be provided with a minimum of 300 DPI. BizCards is not responsible for the degradation in quality of the images printed, including fuzziness, distortion, pixilation, or any other type of degradation from the provided artwork, designs, and images when such degradation is caused by the nature of artwork you provided to BizCards, including, without limitation, where the image has a resolution that is lower than 300 DPI. BizCards is not responsible for any color shift in converted photographs with black, near black, or gray tones. BizCards will use commercially reasonable efforts to match the colours in the Product Proofs to the Products.
– Printing & Cutting
When we receive orders, we do not take responsibility to review any content, image or design errors. All files must have at least 1/8″ bleed and any essential parts of design or information should be contained at least 1/4″ from the edge of the paper. We are not responsible for any contents, images or designs that are cut off if these guidelines are not followed. Therefore, we strongly recommend you to review our artwork guideline before submitting any files. All print’s are done at customer’s own risk and any material submitted must comply with Copyright laws.
– Custom Design Orders
Design quotes are based on the estimated time it will take to complete. In some cases, this time will be over or under estimated; however, the price will remain the same once the customer has accepted the design quote. A design service does not include the printing price unless stated. A design order will be completed once you have accepted your design proof. If you are unhappy with the finished design(s) then another design quote will be sent out for any changes that BizCards needs to make. If the changes are minor, and if BizCards has not gone over their estimated time to complete such design, a change may be made with no additional fee under the discretion of BizCards.. A DESIGN ORDER CAN NOT BE CANCELLED OR PARTIALLY REFUNDED ONCE THE FINAL DESIGN HAS BEEN SENT TO THE CUSTOMER. If you decide to cancel a design order after being paid for and before being completed, then you will need to pay for services rendered, which is a minimum of $60 per hour. If no design work has been done when an order is cancelled, then the customer will only need to pay a 5% transaction fee on the price of their order, if cancelled later then the date of purchase.
– Turnaround Time & Shipping
When you place an Order using the Website, BizCards will provide you with an estimated date of completion of the Order. You acknowledge and agree that the date is an estimate only, is provided to you, and does not include shipping time for the Product. BizCards does not represent and warrant that your Order will be completed by the estimated date, except where you select the option of “rush printing”, provided, however, that in no event will BizCards be responsible for any delay in shipping of products caused by the shipping company, even where “rush printing” was selected. Since manufacturing time varies by products, BizCards reserves right to combine items into one shipping package or to ship items separately. Please note, rush printing does not come with any shipping options; therefore you will need to select the most suitable shipping method to ensure the fast possible delivery.
– Returns, Reprints & Refunds
If you have received a damaged package or noticed manufacturing defects, please get in touch with us within ten (10) business days of receiving your order. Once we agree to give reprints or refunds, you must return the ENTIRE original print order to us, otherwise we may charge for the cost of reprinting or deny refund even if previously approved. Return shipping cost is at customer’s responsibility. The original shipping charges are non-refundable.
We do not accept returns, or provide refunds, or reprint when:
- The product is lost, delayed or returned to us due to an error made by the customer in submitting the proper shipping address. We will reship the product to a corrected address at the customer’s expense if requested.
- The product is delayed in production as a result of the customer providing inaccurate files.
- The product is delayed in shipping as a result of shipping company delays.
- The printed product is blurry, pixilated or distorted as a result of the customer providing files that are not at a minimum of 300 dpi.
- The orders are duplicated as a result of customer error.
- The customer did not receive a deal or a discount as a result of entering invalid promotion code or not entering one.
- The order is cancelled after the order has entered into production.
- The order containing dated materials does not arrive before or on the relevant date.
- The order containing invalid and/or unreadable barcodes or QR codes as a result of customer error.
- The contents, images or designs are cut off as a result of customer not following the artwork guideline.
- The pick-up order is lost or damaged as a result of the customer failing to pick-up the order within 60 (sixty) days.